Maria's dental emergency

Maria had been experiencing toothache - enduring 6 weeks of pain, reaching the point where she could no longer eat. At this point Maria booked an emergency appointment with us at Envisage Dental Ferndown. She called the clinic first thing in the morning and we booked her in within a few hours to see the dentist.

What we did

We saw Maria as soon as we could. Although our dentists are booked up well in advance we always leave a few appointments each day for the unforeseen emergency. When Maria came in, we took time to understand the problem and then used a digital X-Ray to help diagnose the issue as well as examine the tooth and surrounding areas carefully.

Outcome

The X-Ray showed Maria had an infection. Our dentist prescribed a course of antibiotics and invited Maria back a week later to ensure the problem had been resolved.

What did Maria say?

"I have been going to Envisage Dental Ferndown for over 25 years and I wouldn't consider changing to another clinic as I am always happy with service. I always get a warm and friendly welcome from all the team. I felt a few twinges with my tooth a while ago, but this had developed to the point where my mouth was swollen and I was in so much pain that I couldn’t eat. I was so relieved when I called the practice and they said they could see me the same day! The experience was actually fine, brilliant! My dentist gave me a course of antibiotics and I made a review appointment to see her a week later. I felt things had improved and she examined the area to check that was the case and the infection had gone. I am now totally out of pain and booked in for my 6 month Dental health review and with the hygienist too!"

What to do in an Emergency

Don’t allow any dental discomfort to develop… Call us on 01202 871488 immediately and seek advice. We will always try to offer advice over the phone wherever possible until you are able to come see us at Envisage Dental Ferndown.

Patient Reviews

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Patient reviews

1690 Reviews

5.0

16th September 2026

My dentist is always keen to know how I am and if I’ve had any problems. If I have she addresses them

CM

C M

I'm a nervous patient but have experienced nothing but kindness and understanding from Envisage. The girls on reception are bright and cheery, always a welcoming smile. The surroundings are calm, clean and comfortable.<br>I've found visiting regularly for a number of years now has really helped my anxiety no end and of course the health if my mouth!

12th September 2026

Tom explained each stage of the procedure and was very reassuring.Tayla his dental nurse is great support. The reception staff who are always very helpful

11th September 2026

Professional and friendly staff, both reception and dentist

CW

Chris Wilkinson

I rather expect a first class service. So,actually getting it is unremarkable! Truth is,I felt very comfortable with all aspects of the visit, not least that the cheerfulness matches the professionalism. Could hope that it was less expensive ,but that's an ageing "thing"!!

9th September 2026

All staff are very polite and everything is explained in detail. Excellent communication, care in a friendly atmosphere.

7th September 2026

Staff are always friendly and professional. Treatment options are always discussed and lots of information given to me. Surgery is always spotlessly clean and the treatment couches are comfortable.

5th September 2026

Everybody there is obviously a top of the line professional, very friendly, attentive, understanding, take their time to get everything right, Envisage are pure quality, best dentist I've had by miles.

5th September 2026

Everyone is always very professional, courteous and friendly

LB

Linda Bell

Brilliant Sarah is the best dentist I have ever had.

LK

Lynn Kilford

Very happy with my visit to Envisage Dental Surgery this morning, they all welcomed me , & they always make time to make sure I'm well & always ask about my family & extended family & granddaughters as well.

SH

Stuart Herridge

Very good

19th August 2026

The receptionist was very friendly on my arrival. It was explained that due to matters beyond their control they were running a little late - this was ok with me - however the delay was only minimal but there were many apologies. Everyone I met was very friendly, efficient and professional. I am often a nervous patient but I was put completely at my ease by everyone I met. Thank you

19th August 2026

There is one thing that I seem to meet every time and that is when paying by credit card (AMEX). For the last two years one of the card readers will not accept AMEX. The other one which looks identical will work with AMEX. I recommend updating the software on the one that does not work, or if it is a hardware issue then secure a replacement unit.

19th August 2026

I have been visiting my Clinician for a great number of years. I am an extremely nervous patient and she understands the anxiety that I feel when I am having treatment. She always puts me at ease and explains fully the treatment required. I have every faith in her.

15th August 2026

Everyone we had dealings with were so friendly. Olga put my 16 year olds completely at ease and explained everything to them step by step. 1st time for one and 2nd for the other (old method before which he did not enjoy!)

15th August 2026

Tom and his nurse Tayla puts you at ease. Always cheerful. Explains thoroughly treatment.

14th August 2026

Tom is a really kind and compassionate clinician, he takes the time to make sure you are comfortable and explains everything he is doing. I am really nervous and he made me feel at ease.

14th August 2026

A fabulous local service. Easy parking. Clean, bright clinic, choice of reading material in waiting room. Courteous friendly reception staff. Every body looks after you. I have mobility issues and was asked, how I was on the stairs, I was watched both ways. The room had amazing air conditioning on a very hot day, very welcoming. All in ok a very good appointment

TM

Tom MacMorran

Had a very painless and efficient dental clean followed by an equally efficient checkup

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