Maria's dental emergency

Maria had been experiencing toothache - enduring 6 weeks of pain, reaching the point where she could no longer eat. At this point Maria booked an emergency appointment with us at Envisage Dental Ferndown. She called the clinic first thing in the morning and we booked her in within a few hours to see the dentist.

What we did

We saw Maria as soon as we could. Although our dentists are booked up well in advance we always leave a few appointments each day for the unforeseen emergency. When Maria came in, we took time to understand the problem and then used a digital X-Ray to help diagnose the issue as well as examine the tooth and surrounding areas carefully.

Outcome

The X-Ray showed Maria had an infection. Our dentist prescribed a course of antibiotics and invited Maria back a week later to ensure the problem had been resolved.

What did Maria say?

"I have been going to Envisage Dental Ferndown for over 25 years and I wouldn't consider changing to another clinic as I am always happy with service. I always get a warm and friendly welcome from all the team. I felt a few twinges with my tooth a while ago, but this had developed to the point where my mouth was swollen and I was in so much pain that I couldn’t eat. I was so relieved when I called the practice and they said they could see me the same day! The experience was actually fine, brilliant! My dentist gave me a course of antibiotics and I made a review appointment to see her a week later. I felt things had improved and she examined the area to check that was the case and the infection had gone. I am now totally out of pain and booked in for my 6 month Dental health review and with the hygienist too!"

What to do in an Emergency

Don’t allow any dental discomfort to develop… Call us on 01202 871488 immediately and seek advice. We will always try to offer advice over the phone wherever possible until you are able to come see us at Envisage Dental Ferndown.

Patient Reviews

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Patient reviews

1623 Reviews

5.0

6th June 2026

From entering the practice to leaving the care I received was to outstanding I can’t recommend this practice enough I had not been to the dentist since before Covid & they all made me feel really comfortable

6th June 2026

The overall care and standards of the clinician and staff could not be faulted from appointment, treatment and conclusion … I am a very nervous patient that is always made to feel at ease and comfortable without exception = highly satisfied

PD

Paul Dempsey

Hugo and Tia are fab . Always a great experience. Very thorough and informative in what they do . Putting you at ease and explaining every step of the way . I had a filling replaced . Usually not the best of procedure to go through but they made it as comfortable as possible. My partner and I have used Envisage for years and highly recommend them .

6th June 2026

Amanda and Lorraine are always friendly and do there utmost to accommodate with appointments to suit. Always seem pleased to see you again. Ibrahim is thorough and I totally trust the advice he gives.

5th June 2026

Every thing was fine except for the price. Struggling to pay.

5th June 2026

My dentist is very kind and efficient and dealt with my problem really well

GD

Gary Dale

Pleasant visit as usual, and always appreciate Sue’s attention to detail.

3rd June 2026

Hugo is a really nice chap . Very good at his job . Takes his time to explain what he is doing and the nurse was also very good

3rd June 2026

First time I met my new dentist I was impressed with his manner and very happy with my treatment. Thank you

3rd June 2026

Friendly staff. Informed at every stage regarding my treatment.

1st June 2026

Lovely staff and made to feel at ease as a very nervous and anxious patient.

31st May 2026

Sarah and Tia were extremely pleasant as always and listened to how I broke my tooth. Sarah then explained in great detail what my options were after she’d given me a temporary filling.Sarah always makes me feel comfortable and at ease. Thank you !

30th May 2026

The reception staff, my dentist and the hygienist were all so lovely. I was thrilled with the new Airflow GBT which has transformed my feelings about visiting the hygienist.

30th May 2026

It was an emergency appointment and every effort was made to fit me in as an emergency patient.

MA

Mike Allen

My six monthly excellent visit to Envisage dental hygienist & Dr Tom Rowland the dentist.

28th May 2026

Lady at reception was really lovely, said my appointment was slightly delayed and asked me if I wanted some water or drink, Sarah my dentist always very good and puts me at ease as I’m very scared

NG

Nicola Godfrey

Today I had a long appointment with Tom Rowland and I would like to say what a pleasant and friendly dentist he is. He described everything he was going to do and answered my questions. I am so pleased with the result of his treatment as I can now smile again with confidence !!!

25th May 2026

I was a new patient with an infection and the receptionist were so lovely and did what they could to get me in. Hugo, the dentist was so kind. He explained the entire procedure and was compassionate and efficient. I am so glad moved to this practice, I can’t thank them enough.

24th May 2026

All members of staff were friendly and professional. The dentist understood my worries and after a through examination, was able to set my mind at rest.

23rd May 2026

Everything , I did not like going to dentist but staff were so nice , made me feel at ease and happy with the results , thank you , Roberta Kearley x

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